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.All kinds of inquiries have to be in English. The inquiry will be responded within 24 hours, but except weekends.
.For customer support, please email us at "cs@eta-ca.org".

SPECIFIED COMMERCIAL TRANSACTION ACT

After your application is submitted and ETA is viewable on the status page, or get an Authorized ETA,
cancellation is not available and customers may not request for a refund.
The service completed before process of approval or on hold), cancellation and refund requests are available.
- Cancellation and Refund Requirements : During your applications are submitted and is still in the process of waiting for an approval, cancellation and refund requests are available.
* After the process of approval or on hold, Section 1 will be applied.
Cancellations and refunds will be processed within a day of the request.